This policy explains your rights to cancel an order, return items and receive a refund. Nothing in it affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Changing Your Mind (14-Day Right to Cancel)

Because you buy from us online, you have the right to cancel your order without giving a reason.

• You can cancel at any time from placing your order until 14 days after the day you receive it
• If your order arrives in more than one parcel, the 14 days run from the day you receive the last parcel
• This applies to pre-order items as well as items in stock

To cancel, tell us clearly before the 14 days end by emailing mira.h.fragrance@gmail.com with your name and order number. You can use the cancellation form at the end of this policy, but you do not have to.

2. Sending Items Back After Cancelling

• Send the items back within 14 days of telling us you are cancelling
• Email us first and we will give you the return address
• You are responsible for the cost of return postage
• We recommend a tracked service and keeping proof of postage
• Please pack items carefully, in their original packaging where possible

3. Your Refund After Cancelling

We will refund the price of the items and the standard delivery charge you paid for the order. If you return only part of an order, the delivery charge is not refunded.

We will make the refund within 14 days of receiving the items back, or of receiving proof that you have sent them, whichever is earlier. Refunds go to your original payment method. We do not charge restocking fees.

You may handle an item as you would in a shop, to see what it is and how it smells. If an item has been used beyond that, for example a candle that has been lit, a wax melt that has been melted or incense that has been burned, we may reduce the refund to reflect the loss in value, which can be up to the full price of the item.

4. Items That Cannot Be Cancelled

The right to cancel does not apply to items personalised or made to your own specification, where we offer them. This will be made clear before you order. Our standard scents and products are not personalised, so the right to cancel applies to them.

5. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, your items must be as described, fit for purpose and of satisfactory quality.

Small variations in colour, finish and decoration are part of the handmade process and are not faults.

If something is wrong with your order:

• Within 30 days of delivery, you can reject the item for a full refund
• After 30 days, we will repair or replace the item, and if that is not possible or does not put things right, you can have a refund or a price reduction
• If an item arrives damaged or we send the wrong item, we will replace it or refund you

Please contact us as soon as you can, ideally within 7 days of delivery, with:

• Your order number
• A description of the issue
• Photos of the item and packaging, which help us resolve things quickly

If we need the item back, we will cover the return postage. Refunds for faulty, damaged or incorrect items include the delivery charge you paid and are made within 14 days of us agreeing the refund, to your original payment method.

6. Orders Lost in Delivery

Your order is our responsibility until it is delivered to you. If your parcel is lost in transit, we will send a replacement or refund you in full.

7. Exchanges

We do not offer direct exchanges. If you would like a different scent, you can cancel within 14 days as described above and place a new order.

8. Problems Caused by an Incorrect Address

If a parcel is delivered to an incorrect address that you provided, we cannot refund or replace it. If it is returned to us, we will contact you to arrange redelivery, which may carry a further delivery charge, or a refund of the items.

9. Cancellation Form

You can copy this into an email to mira.h.fragrance@gmail.com:

• To MIRA HANDMADE LTD, Silverstream House, 45 Fitzroy Street, London, W1T 6EB, mira.h.fragrance@gmail.com: I hereby give notice that I cancel my contract of sale of the following goods:
• Ordered on / received on:
• Order number:
• Name of customer:
• Address of customer:
• Date:

10. Contact

For refund and return enquiries, please contact:

mira.h.fragrance@gmail.com