Terms & Conditions
Welcome to MIRA. These Terms & Conditions apply when you use our website and place an order. Please read them before making a purchase.
1. About Us
This website is operated by MIRA HANDMADE LTD, a UK-based, online-only business offering handmade candles and related products. We trade as MIRA, MIRA Fragrance and MIRA Handmade.
MIRA HANDMADE LTD is a company registered in England and Wales with company number 17233516. Registered office: Silverstream House, 45 Fitzroy Street, London, W1T 6EB.
All products are sold exclusively through our website.
For enquiries, please contact us at:
(+44) 07900138907
2. Website Use
By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
You agree to use this website for lawful purposes only and in a way that does not infringe the rights of others or restrict their use of the site.
3. Products
All products are handmade in small batches.
As a result:
- Minor variations in colour, finish, or detail may occur
- These variations are part of the handmade process and are not considered defects
We take care to show our products accurately, but colours can look slightly different on different screens.
4. Orders
By placing an order, you confirm that:
- All information provided is accurate and complete
- You are legally capable of entering a binding contract
The contract between us is formed when we send you confirmation that your order has been accepted.
We may refuse or cancel an order in rare circumstances, including pricing errors, stock availability issues, or suspected misuse. If we do, we will tell you and refund anything you have paid.
5. Pre-Orders
Some products are sold as pre-orders.
- Pre-order items require up to 14 days (2 weeks) processing time before dispatch
- If an order includes both pre-order and in-stock items, the entire order will be shipped together once all items are ready
- Pre-order timelines are estimates and may vary slightly due to production demand
6. Pricing & Payment
All prices are listed in GBP (£). Standard UK delivery is £3.95 per order and is shown at checkout before you pay.
Payment must be made in full at checkout using secure third-party payment providers.
We do not store or have access to payment card details.
We may update prices at any time; confirmed orders will not be affected.
7. Shipping
We currently ship within the United Kingdom only.
Shipping methods, costs, and estimated delivery times are set out in our Shipping Policy.
Your order is our responsibility until it is delivered to the address you gave us.
8. Cancellations, Returns & Refunds
You have the right to cancel your order for any reason up to 14 days after you receive it, and you have legal rights if an item is faulty, damaged or not as described.
Full details, including how to cancel and how refunds are made, are in our Refund Policy.
9. Product Use & Safety
Candles, wax melts and incense must be used responsibly and in line with the care and safety instructions provided with the product and on our website. Never leave a burning candle or incense unattended.
We are not responsible for damage or loss caused by using a product against those instructions.
10. Changes to Products and Services
We may modify, update, or discontinue products, services, pricing, or website content at any time without prior notice.
Such changes will not affect orders that have already been confirmed.
11. Intellectual Property
All content on this website, including text, images, designs, branding, logos, and product descriptions, is the property of MIRA and is protected by copyright and intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
12. User Accounts
At present, purchases can be made without creating a user account.
If user accounts are introduced in the future, we may suspend or terminate any account found to be in breach of these Terms & Conditions or involved in misuse of the website.
13. Our Liability
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, for defective products under the Consumer Protection Act 1987, and for your legal rights as a consumer.
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss or damage that is not foreseeable.
We supply products for domestic and private use only and have no liability for loss of profit, loss of business or business interruption.
14. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be posted on this page.
The terms that apply to your order are those in force when you placed it.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts where you live.