Shipping Policy
Thank you for shopping with MIRA. Please read our shipping policy before placing an order.
Processing Time
Orders are prepared and dispatched within 3–14 business days.
Our products are handmade, so processing can take a little longer during busy periods or new launches. If we expect a delay, we will tell you.
You will receive a confirmation email once your order has been dispatched.
Shipping Location
We currently ship within the United Kingdom only.
Shipping Methods & Delivery Times
Orders are shipped using trusted UK courier services.
Estimated delivery time:
- Standard UK Shipping: 2–4 business days after dispatch
Delivery times are estimates and can be affected by courier delays or seasonal demand.
Shipping Costs
Standard UK delivery is £3.95 per order. The delivery charge is shown at checkout before you pay.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Pre-Orders
Pre-order items are made after you order and are dispatched within 14 days of purchase.
- Pre-order timelines are estimates and may be slightly earlier or later depending on production demand
- If an order includes both pre-order and in-stock items, the whole order is sent together once everything is ready
- You will receive confirmation once your order has shipped
Late or Missing Orders
Your order is our responsibility until it is delivered to the address you gave us.
If your parcel has not arrived within a reasonable time of the dispatch email, please contact us and we will trace it with the courier. If it is lost, we will send a replacement or refund you in full.
If we have not delivered your order within 30 days of the date you ordered (or within the timeframe given above for the item), you may cancel it for a full refund.
Damaged Items
If your order arrives damaged, please contact us as soon as you can, ideally within 7 days of delivery, with your order number and photos of the item and packaging. We will replace it or refund you. See our Refund Policy for details.
Incorrect Address
Please check your delivery address carefully at checkout.
If a parcel is delivered to an incorrect address that you provided, we cannot be responsible for it. If it is returned to us, we will contact you to arrange redelivery, which may carry a further delivery charge, or a refund of the items.
Contact Us
If you have any questions about shipping, please contact us at: